Customer Success Manager
Company: VirtualVocations
Location: Santa Barbara
Posted on: November 15, 2024
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Job Description:
A company is looking for a Manager, Customer Success to join
their team.
Key Responsibilities
Promote customer adoption and upselling of the product
Ensure customers derive value from the product and facilitate
expansion of usage
Develop playbooks, documentation, and training materials for the
customer success team
Required Qualifications
A minimum of 2 years of experience in departmental leadership
Experience in establishing and guiding teams from inception
Proficiency in providing support for Software-as-a-Service (SaaS)
in B2B and B2C environments
Ability to develop and maintain documentation and training
materials
Commitment to fostering an inclusive environment for diverse
backgrounds and experiences
Keywords: VirtualVocations, East Los Angeles , Customer Success Manager, Executive , Santa Barbara, California
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